Warranty Policy

Repair warranty

Every screen and device repair we perform comes with a 30-day warranty. Coverage starts the day we complete your repair.

The warranty covers touch issues, screen defects, and part malfunctions traced back to the parts we installed or the work we performed.

Sales warranty

Items sold at iMobile come with a 7-day defect warranty from the date of purchase.

This covers manufacturing defects and product malfunctions that appear during normal use. If the item carries a manufacturer warranty, that coverage runs in addition to our 7 days and is honored through the manufacturer directly.

When warranty is void

Warranty coverage does not apply in any of the following conditions:

• The device is cracked or physically damaged after pickup.
• The device shows signs of water or liquid exposure.
• The device has been opened, modified, or tampered with.
• The device has been repaired elsewhere after our service.
• The issue is a software problem unrelated to the repair, including iOS updates, settings changes, or third-party app issues.
• The damage is caused by drops, shocks, or impact after pickup.

Customer responsibilities

• Inspect the device before leaving the store. Cosmetic claims raised after pickup cannot be honored.
• Back up your data before drop-off. We are not responsible for data loss that occurs during a repair.
• Pick up your device within 30 days of completion. Devices not claimed within 30 days may be sold to recover labor and parts costs.
• Keep your receipt. Warranty claims require proof of purchase.

How to make a warranty claim

Bring the device and your original receipt to our Detroit store. Most claims are reviewed on the spot.

Returns and refunds

• Defective items returned within the warranty period qualify for a full refund or exchange.
• Non-defective returns are at store discretion and may incur a restocking fee.
• Software, opened SIM cards, and digital products are non-refundable.

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